Customer-service-2-0

Customer service 2.0

Indicate me’s smart web services have been developed by a customer service company with more than 30 years’ experience. Register customer cases, measure efficiency, and increase upselling. Our services are easy to use for both supervisors and employees. Revolutionize customer service work, making it smarter and more enjoyable.

Explore

iMac
  • Effect

    Efficiency and productivity are central concepts for successful customer service work. Our Effect web service optimizes staffing with productivity and efficiency registered and presented in real time.

    Functions

    • Productivity
    • Efficiency
    • AHT (Average Handling Time)
    • Absence
    • Employee turnover
  • Quality

    Our customer satisfaction index (CSI) provides a measure of the quality of customer interaction. This service enables analyses and gathers all interaction with customers, who also rate the service they receive.

    Functions

    • Customer Satisfaction Index (CSI)
    • Net Promoter Score (NPS)
    • Customer Effort Score (CES)
    • Comments and recordings
    • Sort all recorded conversations by CSI rating
  • Value

    Customer service has increasing responsibility for sales with a focus on winning back custom. Use our Value tool for increased upselling with a competitive element

    Functions

    • Upselling
    • Offer rate
    • Conversion rate
    • Commission
    • Competitions
  • Log

    By logging case types you can learn why people contact customer service. Log presents changes in incoming case categories in real time.

    Functions

    • Case categorization
    • Logging rate
  • Analysis

    Analysis enables supervisors and managers to perform advanced analyses with little effort and provides insight into what needs to be done to implement improvements.

    FunctionsFunctions

    • Customer satisfaction in upselling
    • Customer satisfaction by case type
    • Average handling time by case type

Project start

We have devised a concept that has led to massive savings while also providing dramatically improved work quality. If you would like to know how you can make similar changes, we can help out with an assessment in which we review your processes and recommend solutions.

Read more

Self-service

Good customer service means offering the customer the correct information in a manner that is easy for them to understand and put to use. We have a proven method that ensures that each case ends up in the right service channel, which increases the quality of responses and dramatically reduces handling times.

Read more

Contact us

Send us a message using the web form or call or e-mail us directly and we’ll get back to you as soon as possible.