{"id":17684,"date":"2025-07-07T15:42:40","date_gmt":"2025-07-07T13:42:40","guid":{"rendered":"https:\/\/indicate.me\/no\/?page_id=17684"},"modified":"2025-09-08T12:07:32","modified_gmt":"2025-09-08T12:07:32","slug":"faq-kundetilfredshet","status":"publish","type":"page","link":"https:\/\/indicate-me.com\/no\/faq-kundetilfredshet\/","title":{"rendered":"FAQ Kundetilfredshet"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-ng2lye-72aead61652aebe77d07de1da7d0c991 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_submenu  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-17684'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-mct46kqd-13904ab918ef2d5caf4590782b6308a6 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mct46kqd-13904ab918ef2d5caf4590782b6308a6\">\n.flex_column.av-mct46kqd-13904ab918ef2d5caf4590782b6308a6{\npadding:0 0 0 10%;\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-mct46kqd-13904ab918ef2d5caf4590782b6308a6{\npadding:0 6% 0 6%;\n}\n}\n<\/style>\n<div  class='flex_column av-mct46kqd-13904ab918ef2d5caf4590782b6308a6 av_one_half  avia-builder-el-1  el_before_av_one_half  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mct4bppw-e9c331678219933d301e98f3b4352d0f\">\n#top .av-special-heading.av-mct4bppw-e9c331678219933d301e98f3b4352d0f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mct4bppw-e9c331678219933d301e98f3b4352d0f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mct4bppw-e9c331678219933d301e98f3b4352d0f .av-subheading{\nfont-size:15px;\ncolor:#855ba3;\n}\n<\/style>\n<div  class='av-special-heading av-mct4bppw-e9c331678219933d301e98f3b4352d0f av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><div class='av-subheading av-subheading_above'><p>FAQ<\/p>\n<\/div><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Ofte stilte sp\u00f8rsm\u00e5l og svar<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mct4bzex-6e52f25c8570046ddd760b921f345328 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p data-start=\"63\" data-end=\"267\">Vil du raskt vite mer om Indicate me, hva <a href=\"https:\/\/techtidningen.se\/deras-ai-coach-kvalitetssakrar-kundmotet\/\">AI Buddy<\/a> gj\u00f8r, eller hvordan dere kan jobbe smartere med AI-genererte innsikter? 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.togglecontainer.av-mct4essa-f67b8289613689df154f6ef335f5018d p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color:#ffffff !important;\n}\n<\/style>\n<div  class='togglecontainer av-mct4essa-f67b8289613689df154f6ef335f5018d av-elegant-toggle  avia-builder-el-9  avia-builder-el-no-sibling  toggle_close_all'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/FAQPage\" >\n<section class='av_toggle_section av-mct4dgf1-f55f3aa6b9007659d5cd80d764832e97'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alla} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Hvordan hjelper Indicate me organisasjoner \u00e5 \u00f8ke kundetilfredsheten?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Hvordan hjelper Indicate me organisasjoner \u00e5 \u00f8ke kundetilfredsheten?\" data-aria_expanded=\"Click to collapse: Hvordan hjelper Indicate me organisasjoner \u00e5 \u00f8ke kundetilfredsheten?\">Hvordan hjelper Indicate me organisasjoner \u00e5 \u00f8ke kundetilfredsheten?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Indicate me bidrar til h\u00f8yere kundetilfredshet gjennom AI-basert kvalitetssikring av kundedialoger. Verkt\u00f8yet identifiserer styrker og forbedringsomr\u00e5der i hver samtale, e-post eller chat, og presenterer dem p\u00e5 en m\u00e5te som er enkel \u00e5 forst\u00e5 og handle p\u00e5. Vi m\u00e5ler ogs\u00e5 sentiment og knytter det til faktorer som sakstype og svartid, noe som gir innsikt i hva som faktisk driver tilfredshet. Med fokus p\u00e5 brukervennlighet og engasjement gj\u00f8r vi det enkelt for virksomheter \u00e5 drive kontinuerlige forbedringer \u2013 b\u00e5de internt og ut mot kunde.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mct4dpsr-d96c79a6a30da44614077e4036fede52'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alla} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Hva er kryssanalyser, og hvilke innsikter kan de gi?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Hva er kryssanalyser, og hvilke innsikter kan de gi?\" data-aria_expanded=\"Click to collapse: Hva er kryssanalyser, og hvilke innsikter kan de gi?\">Hva er kryssanalyser, og hvilke innsikter kan de gi?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Kryssanalyser i Indicate me betyr at all data samles p\u00e5 ett sted. Det gj\u00f8r det mulig \u00e5 sammenligne n\u00f8kkeltall i et dashboard og skape et tydelig bilde av hva som p\u00e5virker kundeopplevelsen.<\/p>\n<p>Eksempler p\u00e5 innsikter fra kryssanalyser:<\/p>\n<ul>\n<li><strong>Sakstype:<\/strong> Hvilke typer saker som gir h\u00f8yere eller lavere kundetilfredshet<\/li>\n<li><strong>Rot\u00e5rsaker:<\/strong> Underliggende faktorer og grunn\u00e5rsaker til problemer<\/li>\n<li><strong>Medarbeideratferd:<\/strong> Hvordan opptreden og engasjement p\u00e5virker NKI og NPS<\/li>\n<li><strong>Operative faktorer:<\/strong> Hvordan svartid, videresendinger og saksbehandling p\u00e5virker NPS, CES og totalopplevelsen<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mct4egk3-be67dddadee2c54a03ed34825d5008ef'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Alla} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Hva er Indicate me Awards?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Hva er Indicate me Awards?\" data-aria_expanded=\"Click to collapse: Hva er Indicate me Awards?\">Hva er Indicate me Awards?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Indicate me Awards er en \u00e5rlig utmerkelse som har l\u00f8ftet frem fremragende prestasjoner innen kundeservice. Priser deles ut i flere kategorier, blant annet \u00ab\u00c5rets kundeservice\u00bb, \u00ab\u00c5rets utviklingsrakett\u00bb og \u00ab\u00c5rets ildsjel i kundeservice\u00bb. Utmerkelsene baseres p\u00e5 faktisk data fra kundedialoger og speiler dermed reelle resultater og utvikling. M\u00e5let er \u00e5 bel\u00f8nne og inspirere virksomheter som utmerker seg innen kundeopplevelse, medarbeiderutvikling og overordnet fremgang.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17684","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/pages\/17684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/comments?post=17684"}],"version-history":[{"count":1,"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/pages\/17684\/revisions"}],"predecessor-version":[{"id":17795,"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/pages\/17684\/revisions\/17795"}],"wp:attachment":[{"href":"https:\/\/indicate-me.com\/no\/wp-json\/wp\/v2\/media?parent=17684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}