Indicate me allows you to measure and visualize everything from the quality of provided service to the reason why customers contact your customer service. Indicate me has a user-friendly dashboard that makes it easy to analyze data and share the insights across the entire organization.

With our platform you can measure all important metrics regarding your customer service,

from the quality of provided service to sales statistics, productivity, reason for contact and receive answers to countless questions about the operations of a customer service center.

Read more about our solution and different functions below.

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Performance Management

Get insight how your service organization is performing. Indicate me has a unique concept of transforming key performance indicators to valuable insights, with an in-depth understanding of operational processes in the contact center. Optimize staffing with increased productivity.

Functions

  • Productivity and efficiency
  • Service levels
  • Interaction statistics
  • WFM data
  • Employee turnover insights

Quality Assurance

Empower agents to deliver great customer experiences by automatically providing them with customer feedback and positive customer comments. Understand the underlying aspects of your customer satisfaction by connecting to other metrics involved in the customer interaction.

Functions

  • Customer satisfaction surveys (CSAT)
  • Transactional Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Customer verbatim feedback
  • Sort all recorded conversations by CSAT rating

Gamification

Award agents for positive customer feedback or completion of a training program – the area of recognition is up to you! Visualize team leaderboards presenting the highest CSAT or share positive agent-level customer feedback in the live feed. Agents that love competitions can challenge each other on pre-defined metrics.

Functions

  • Badges and rewards
  • Sales statistics
  • Team competitions
  • Agent one-on-one challenges

Reason for contact

Find out the reason why the customers are in contact with the customer service, no matter the channel. Indicate me provides visualization of insights in real time, as well as aggregated data showing trends. Share information on all organizational levels to drive operational efficiency and reduce call volumes by understanding the underlying cause of customer contacts.

Functions

  • Categorization of interactions
  • Categorization of interactions
  • Micro- and macro-level insights
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Insights

Whether you are an agent, team leader or executive, Indicate me provides a complete visibility of your customer service performance. With all metrics gathered in one dashboard, it’s easy to combine metrics to find areas of improvements at all levels.

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Contact us

Send us a message using the web form or call or e-mail us directly and we’ll get back to you as soon as possible.