Looking for ways to improve operational results and increase the quality of your customer service? Indicate me is the answer!
Indicate me allows you to measure and visualize everything from the quality of provided service to the reason why customers contact your customer service. Indicate me has a user-friendly dashboard that makes it easy to analyze data and share the insights across the entire organization.
With our platform you can measure all important metrics regarding your customer service,
from the quality of provided service to sales statistics, productivity, reason for contact and receive answers to countless questions about the operations of a customer service center.
Read more about our solution and different functions below.
Get insight how your service organization is performing. Indicate me has a unique concept of transforming key performance indicators to valuable insights, with an in-depth understanding of operational processes in the contact center. Optimize staffing with increased productivity.
Empower agents to deliver great customer experiences by automatically providing them with customer feedback and positive customer comments. Understand the underlying aspects of your customer satisfaction by connecting to other metrics involved in the customer interaction.
Award agents for positive customer feedback or completion of a training program – the area of recognition is up to you! Visualize team leaderboards presenting the highest CSAT or share positive agent-level customer feedback in the live feed. Agents that love competitions can challenge each other on pre-defined metrics.
Find out the reason why the customers are in contact with the customer service, no matter the channel. Indicate me provides visualization of insights in real time, as well as aggregated data showing trends. Share information on all organizational levels to drive operational efficiency and reduce call volumes by understanding the underlying cause of customer contacts.
Whether you are an agent, team leader or executive, Indicate me provides a complete visibility of your customer service performance. With all metrics gathered in one dashboard, it’s easy to combine metrics to find areas of improvements at all levels.