OPTIMIZATION OF TIME
Tools for optimizing time in customer service
Indicate me’s tool for optimizing time in customer service gives you as a customer service agent, team leader, or manager important insights into how customer service is performing without you having to spend time creating different reports. Thanks to the automatic notifications, it is easy to identify positive and negative trends and areas for improvement.
Find processes that can be streamlined in a simple and smart way – We provide you with complete support to keep track of time in customer service. The tool’s unique features make it possible to identify areas for improvement, take action, and follow up on the impact of the action.
Control in no time
Gain full control of how you optimize time in customer service
Improved and faster response times
With increased productivity, you can provide your customers with faster service.
Increased efficiency and productivity lead to reduced costs.
Aggregated key figures (KPI)
Easily gather all key figures and compare planned time versus actual time.