With our online services, you can measure everything from the quality of incoming calls to conversion rates, analyze and compare data, and receive answers to countless questions about the operations of a customer service center. The integrated web services offer completely unique analysis tools that have been developed and evaluated over a long period of time, and that are proven to deliver very good results.
The user-friendly interface presents data in simple and easily understood formats. Customer service employees can see their individual results and compare them to the team’s in a fun way with elements of gamification. Team leaders can make important and well-founded decisions, with more time for coaching instead of chasing up numbers. Indicate me enables you to upgrade your customer service to version 2.0.
Quality
Our customer satisfaction index (CSI) provides a measure of the quality of customer interaction. This service enables analyses and gathers all interaction with customers, who also rate the service they receive.
Functions
- Customer Satisfaction Index (CSI)
- Net Promoter Score (NPS)
- Customer Effort Score (CES)
- Comments and recordings
- Sort all recorded conversations by CSI rating
Analysis
All facts gathered via our services can be linked to an actual case and a particular employee. This provides extensive opportunities to analyze and reveal the causes of any deviations from established targets. Analysis enables supervisors and managers to perform analyses with little effort and provides insight into what needs to be done to implement improvements.
Contact us
Send us a message using the web form or call or e-mail us directly and we’ll get back to you as soon as possible.
- Telephone: +46 771- 622 020
- E-mail: hello@indicateme.se
