We have been optimizing customer service work and follow-ups for 30 years. Now we want to help you improve your processes and customer interaction.
It isn’t always easy to know how an operation ought to be optimized and how to go about optimizing processes and enhancing quality. But this is something we can help you with, together with our consultants.
Indicate me has devised a concept that has led to massive savings while also dramatically improving quality. If you would like to know how you can make the same changes, our consultants are happy to visit you to discuss matters and conduct a professional analysis of your operation. We review your current processes and recommend how processes and their following up ought to be organized to achieve your desired results. Our expertise and our partnerships range from WFM and contact center platforms to coaching and following up customer service employees.
“What should one measure to achieve results?”