FAQ
Frequently asked questions
Want to quickly learn more about Indicate me, what AI Buddy does, or how you can work smarter with AI-generated insights? Check out our FAQ – we’ve gathered the most common questions here.
What is AI Buddy and how does it work in practice?
AI Buddy is a coaching support tool that helps both employees and leaders improve customer interactions and drive quality improvements. It provides concrete insights and suggestions that strengthen self-leadership while complementing human coaching. By working with predefined forms, AI Buddy analyzes customer interactions and delivers personalized feedback.
How does AI Buddy help employees develop self-leadership in their work?
AI Buddy acts as AI-driven coaching support that helps both employees and leaders improve customer interactions while driving quality improvements. The tool provides concrete insights and personalized feedback that strengthen self-leadership and complement human coaching. Using predefined forms, AI Buddy analyzes customer interactions and delivers feedback that is simple to understand—and to act on.
What is required to use AI Buddy effectively within an organization?
To use AI Buddy effectively, your organization needs to use Indicate me’s text and speech analytics. The tool is based on predefined but customizable forms and criteria. AI Buddy analyzes customer dialogues against these criteria and automatically provides feedback on how well they are met. For example, a form might require the call to start with a greeting, the middle to focus on needs analysis, and the end to summarize the conversation.
What types of interactions can AI Buddy analyze and provide insights on?
AI Buddy can analyze both written and spoken customer interactions. This includes emails, chats, chatbots, and phone calls that are automatically transcribed into text—giving your organization a complete picture of customer dialogues across all channels.
Is AI Buddy designed to replace or complement human coaching?
AI Buddy is designed to complement and support human coaching. The tool provides insights that help employees in their everyday development and support leaders in their coaching role.
What are the key benefits of using AI Buddy in an organization?
Key benefits of AI Buddy include:
- Time savings for leaders through automated feedback
- Improved quality of customer interactions
- Greater efficiency in coaching and follow-ups
- Strengthened employee self-leadership
- An objective basis for development and feedback
- Increased engagement thanks to positive feedback
- Broader analysis of multiple customer interactions, providing a fairer and more representative picture
By identifying patterns at individual, team, and department levels, it becomes clear where strengths lie and what areas need improvement.
Can coaching results be displayed in tables and charts?
Yes. Coaching results can be compiled into clear tables, bar charts, and graphs. You can view statistics at multiple levels—from the entire department down to team and individual employee level.
Is there a limit to how many questions an AI coaching form can contain?
We recommend up to 12 points per form for the AI to work optimally and deliver the best coaching results. Each point may contain several questions, providing flexibility to adapt to your organization’s needs.
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