Indicate me helps you to get more satisfied and engaged agents through a higher level of self-leadership. We provide your agents with direct access to their own results, saving you both time and effort. Instead of performing time-consuming analyses that require hours from various systems, you can achieve the same insights with just one click. This gives you more room for activities that drive the company forward and support and coaching of agents. We are here to simplify your everyday life.
With Indicate me, you get an overview of whether your agents are in line with your goals in your most important key metrics, such as customer satisfaction. Regardless of whether your agents work remotely or in the office, you have full control. If you need to take action on something, as a leader, you receive a notification in the tool. For example, if a customer has left a bad review, you will receive a notification directly to you that includes information regarding who had the interaction, the opportunity to listen or read the interaction, the customer’s possible comment, and their contact information. This allows you to take action, such as contacting the customer or coaching the agent.
We have many specially developed functionalities for you as a team leader, including monitoring, coaching, team competitions, engagement, and much more! Feel free to contact us if you want to know more.