Indicate me helps you ensure that your team always performs at its best.
Get insight how your service organization is performing. Indicate me has a unique concept of transforming key performance indicators to valuable insights, with an in-depth understanding of operational processes in the contact center. Optimize staffing with increased productivity.
Empower agents to deliver great customer experiences by automatically providing them with customer feedback and positive customer comments. Understand the underlying aspects of your customer satisfaction by connecting to other metrics involved in the customer interaction.
Award agents for positive customer feedback or completion of a training program – the area of recognition is up to you! Visualize team leaderboards presenting the highest CSAT or share positive agent-level customer feedback in the live feed. Agents that love competitions can challenge each other on pre-defined metrics.
Find out the reason why the customers are in contact with the customer service, no matter the channel. Indicate me provides visualization of insights in real time, as well as aggregated data showing trends. Share information on all organizational levels to drive operational efficiency and reduce call volumes by understanding the underlying cause of customer contacts.
Whether you are an agent, team leader or executive, Indicate me provides a complete visibility of your customer service performance. With all metrics gathered in one dashboard, it’s easy to combine metrics to find areas of improvements at all levels.
“Indicate me aligns perfectly to our strategy of providing ownership to our employees, where everyone can see their own targets and how they can affect their day-to-day performance.”
Johan Barreus, Operations Manager at IKEA Sweden.
The main reason why organizations choose Indicate me is because they gain visibility into their service performance.
Giving you a quicker and more uniform view of your data, despite different data sources.
Service agents receive real time insights of how they are performing.
Indicate me keeps your agents motivated and engaged to deliver exceptional customer experiences.
Team Leaders can manage their team with one-on-one coaching, no matter where they are located.
Indicate me provides your organization with the right tools to engage, empower and retain your agents.
Indicate me is the only Performance Management tool your team needs!