FAQ
Frequently asked questions
Want to quickly learn more about Indicate me, what AI Buddy does, or how you can work smarter with AI-generated insights? Check out our FAQ – we’ve gathered the most common questions here.
How does Indicate me help companies use AI to gain insights and make better decision?
Indicate me provides AI-based solutions to analyze and visualize insights from large volumes of data. Our tool analyzes, summarizes, and categorizes interactions and feedback, making it easier for organizations to measure customer satisfaction, understand trends, engage employees, make data-driven decisions, and continuously improve both customer and employee experiences.
When and why was Indicate me founded, and what vision drove the company’s creation?
Indicate me started as an internal tool within a customer service outsourcing company, developed to streamline follow-ups and reduce costs. By transforming KPIs into insights, both savings and a better customer experience were created. Over time, the tool was further developed to enhance the quality of customer interactions and drive increased satisfaction. Following the strong results, Indicate me was established as a standalone company in 2017—with the vision of making the solution available to anyone seeking to empower employees and deliver world-class customer service.
How does Indicate me contribute to the "democratization of inisights" within organizations and decision-making?
“Democratization of insights” means that all employees, regardless of role, gain access to the insights relevant to their work. With Indicate me, data is no longer locked in hierarchical silos but shared in a way that makes information accessible across the entire organization. At the same time, the tool is role-based and permission-controlled, ensuring that the right person gets the right insights at the right level. This allows more people to contribute improvement initiatives, use their creativity, and make faster decisions that strengthen the customer experience.
Which types of companies gain the most value from Indicate me’s AI-based solutions?
Indicate me’s AI-driven solutions are suitable for companies in any industry that want to become more customer- and data-driven. Our tool creates value across multiple areas of an organization, such as:
- Customer Service
- Sales
- Marketing
- Product
As an insights hub, we make relevant customer insights accessible to the entire organization in a user-friendly way. This makes it easier to understand data, act on insights, and make faster decisions that lead to clearer focus and stronger organizational alignment.
What type of customer support and assistance can companies expect when using Indicate me’s solutions?
Companies using Indicate me can expect full support throughout the journey. We help you get started with the tool, provide training in functionality as well as best practices to achieve maximum impact. Indicate me takes responsibility for the entire implementation process—including communication with third-party providers for integrations—making onboarding smooth and secure.
What is Indicate me’s NPS (Net Promoter Score)?
- Across the entire customer portfolio, Indicate me has an NPS of 82.
- Among mid-sized and large customers, NPS is 91.
- Among customers using our AI product, NPS reaches 100.
In total, we currently collaborate with over 100 brands in our customer portfolio.
We visualize insights for customer service
Platform
Contact us
ADRESS
Pipers väg 28, 170 73 Solna
EMAIL
Hello@indicateme.se