FAQ
Frequently asked questions
Want to quickly learn more about Indicate me, what AI Buddy does, or how you can work smarter with AI-generated insights? Check out our FAQ – we’ve gathered the most common questions here.
How does Indicate me help organizations increase customer satisfaction?
Indicate me drives customer satisfaction through AI-powered quality assurance of customer interactions. The tool identifies strengths and areas for improvement in every call, email, or chat and presents them in a simple, actionable way. It also measures sentiment and links it to factors such as case type and response time, providing insights into what truly drives satisfaction. With a focus on usability and engagement, Indicate me makes it easy for companies to drive continuous improvements – both internally and toward customers.
What are cross-analyses and what insights can organizations get from them?
Cross-analyses in Indicate me mean that all data is gathered in one place. This enables comparison of KPIs in a dashboard and creates a clear picture of what influences customer experience.
Examples of insights from cross-analyses include:
- Case type: Which case types lead to higher or lower customer satisfaction
- Root causes: Underlying issues behind problems
- Employee behavior: How attitudes and engagement affect satisfaction and NPS
- Operational factors: How response times, transfers, and case handling affect NPS, CES, and overall experience
What is Indicate me Awards?
Indicate me Awards is an annual recognition to celebrate outstanding achievements in customer service. Awards are given in categories such as “Customer Service of the Year,” “Fastest Growth,” and “Customer Service Hero of the Year.” The recognition is based on actual customer interaction data, reflecting real results and development. The purpose is to reward and inspire companies that excel in customer experience, employee development, and overall progress.
We visualize insights for customer service
Platform
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ADRESS
Pipers väg 28, 170 73 Solna
EMAIL
Hello@indicateme.se