FAQ
Frequently asked questions
Want to quickly learn more about Indicate me, what AI Buddy does, or how you can work smarter with AI-generated insights? Check out our FAQ – we’ve gathered the most common questions here.
What are text-based insights and how do they work i practice?
With the help of AI, we transform customer interaction data into valuable, actionable insights. With a single click, you can ask questions and receive answers in the form of summaries, text-based explanations, and concrete examples. The tool analyzes the data and presents results as clear recommendations and statistics – exempelvis:including the percentage of interactions matching a given insight.
What types of insights can organizations gain from their data and customer dialogues?
Text-based insights allow organizations to quickly identify patterns and trends in customer interactions. Using pre-prepared “smart prompts,” the tool can highlight, for example:
- Most common reasons for customer contact
- Most frequently used solutions
- Recurring knowledge gaps among employees
- Reasons for unresolved cases
- Knowledge gaps tied to unresolved cases
How do text-based insights help organizations make faster, more informed decisions?
Text-based insights provide automatic answers, recommendations, and summaries based on data – exempelvis: helping decision-making become quicker and more evidence-based. The tool provides concrete examples and statistics – exempelvis:such as percentage match rates of interactions – exempelvis:giving an objective foundation for decisions. This makes it easier to identify problem areas, understand customer needs, and discover opportunities for improvement.
Can data be filtered to provide department-specific insights?
Yes. The tool includes filtering options that allow analysis of interactions most relevant to each department. For instance, a finance team might focus on payment-related cases, while marketing may analyze data linked to a specific campaign. This ensures insights are department-specific, relevant, and directly actionable.
We visualize insights for customer service
Platform
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Pipers väg 28, 170 73 Solna
EMAIL
Hello@indicateme.se