Text and speech analysis
Maximize the value of your customer contacts with text and speech analysis
Indicate me’s qualitative solution for speech to text helps you maximize the value of your customer interactions. With our technology, you can gain valuable and comprehensive insights from thousands, even millions, of customer conversations!
Our speech to text technology helps you convert speech into text and analyze its contents. Make quick and informed decisions and get the tools you need to take control of your improvement opportunities.
✓ Automatically understand and categorize the topics customers contact you about.
✓ Gain insights into how your customers feel through automatic sentiment analysis.
✓ Enhance customer experiences by using AI to identify the best expressions and select conversations for coaching through automation.
✓ Identify processes that can be simplified for both customers and internal purposes.
We have the market’s broadest range of products within customer service and gather all key metrics.
Storage in Sweden and smart streaming. Obtain valuable and in-depth insights from a large volume of customer interaction.
The quality of the texts and numbers are written correctly. This enables accurate analysis and anonymization.
Understand why your customers are reaching out and how they feel about different factors to gain valuable insights.